FAQs - Frequently Asked Questions
Find answers to common questions about our services, processes, and support. If you don't see your question here, feel free to reach out to our team directly.
What services does Z Aurum offer?
We offer a comprehensive range of digital services including website development, e-commerce solutions, social media marketing, content creation, digital consulting, and brand identity design. Each service is tailored to meet your specific business needs and goals.
How long does it take to develop a website?
Our services typically take 2-4 weeks for a standard website and 4-8 weeks for a complex e-commerce platform. We'll provide you with a specific timeline during our initial consultation.
What payment methods do you accept?
We accept multiple payment methods including credit cards, bank transfers, and PayPal. We typically work with a 50% upfront deposit to begin work, with the remaining balance due upon project completion. For larger projects, we can arrange milestone-based payment schedules.
Do you offer website maintenance after launch?
Yes, we offer ongoing website maintenance and support packages to keep your site secure, updated, and performing optimally. Our maintenance packages include regular updates, security monitoring, performance optimization, and technical support.
How do you handle revisions to the work?
We include a specific number of revision rounds in each project proposal. For most projects, we include 2-3 rounds of revisions. Additional revisions beyond the included amount are billed at our standard hourly rate. We always work closely with you to ensure you're satisfied with the final product.
What kind of support do you provide?
We provide comprehensive support through multiple channels including email, phone, and WhatsApp. Our standard support hours are Monday to Friday, 9 AM to 6 PM (GMT+3). For clients with maintenance packages, we also offer emergency support for critical issues.
Do you offer any guarantees for your work?
Yes, we stand behind our work with a satisfaction guarantee. If any aspect of our deliverables doesn't match what was agreed upon in the project scope, we'll make the necessary adjustments at no additional cost. We also provide a 30-day warranty period after project completion to address any issues that might arise.
How do we get started working together?
Getting started is easy! Simply Contact us through our website or send us a message on WhatsApp. We'll schedule an initial consultation to discuss your project needs, goals, and timeline. After the consultation, we'll provide a detailed proposal and quote for your project.